-
Wilhelm Lembeck
- Male
- Alpharetta, GA
- United States
- Share
- Share on Twitter
- Share on Facebook
- Blog Posts
- Discussions
- Events
- COIs (2)
Wilhelm Lembeck's COIs
-
Small & Medium Sized Bus…
43 members
-
Resolve Time and FCR
22 members
Wilhelm Lembeck's Page
Gifts Received
Wilhelm Lembeck has not received any gifts yet
Latest Activity
Just wanted to say ‘hello” … just joined this group and I am looking forward to actively participating contributing … have a lot of experience in this area.
Wilhelm
Wilhelm M. Lembeck
Customer Service Executive & Consultant
+1 404-433-7428
Skype:…
The SMB COI allows members to have open discussions on issues specific to the SMB market segment. The SMB COI features a quarterly collaboration telephone meeting, tailored conference sessions and this online collaboration tool.
Just wanted to say ‘hello” … just joined this group and I am looking forward to actively participating contributing … have a lot of experience in this area.
Wilhelm
Wilhelm M. Lembeck
Customer Service Executive & Consultant
+1 404-433-7428
Skype:…
This forum is focused on understanding the metrics used for Resolve Time and First Contact Resolution
Profile Information
- Are you a corporate member of the Technology Services Industry Association (TSIA)? Please note: corporate membership is NOT required for participating in this forum
- NO - my company is not a member
- First name
- Wilhelm
- Last name
- Lembeck
- Company
- Service Management Excellence, LLC
- Level
- CXO (C-level exec)
- Primary Job Function
- Executive Management
- Please provide a brief bio and collaboration interests (not required)
- Customer Service Management
Executive & Consultant
<> Multicultural Merger, Integration & Restructuring Specialist
<> Creating and delivering value on a full-time, interim, project, or consulting basis
© 2010 Created by Shawn Santos.
