You're absolutely right - multilingual online support is a huge nut to crack. And yes, we are just now embarking on multilingual Chat and offer Chat in Spanish and Portuguese. We selected these languages based upon…"
"This is a great question, Shawn as I believe the evolution of social media will evolve in ways we can't even imagine today. And it will present us with new challenges and opportunities in the world of online service/support. For…"