Srinivas Kottamasu
  • Bangalore, Karnataka
  • India
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Srinivas Kottamasu commented on Valérie Maillet's blog post 'How to ensure the quality of a knowledge base ?'
I think the vital success factor for a knowledgebase is to ensure that _every_ support engineer contributes to the knowledgebase. Creating knowledgebase articles should not be an asynchronous activity ("I will write the article when I have time"). I…
January 7
Srinivas Kottamasu updated their profile photo
January 7
Srinivas Kottamasu is now a member of Technology Services Forum
Welcome Them!
January 7

Profile Information

Are you a corporate member of the Technology Services Industry Association (TSIA)? Please note: corporate membership is NOT required for participating in this forum
YES - Support Services Discipline
First name
Srinivas
Last name
Kottamasu
Company
MindTree
Level
Director
Primary Job Function
Executive Management

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