Shea DeAntonio's Page

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Shea DeAntonio replied to Scott Springer's discussion Discussion items for the Best Practices for Online Support Communities session in the group Champions in Support Services
"These are great questions and I am really interested in the discussion. I would like to add to it by asking about what others are doing about community involvement outside of their own forums. Such as groups in linkedIn, facebook, and other forums.…"
Feb 28, 2012
Shea DeAntonio liked Scott Springer's discussion Discussion items for the Best Practices for Online Support Communities session
Feb 28, 2012
Shea DeAntonio liked Scott Springer's discussion Discussion items for the Best Practices for Online Support Communities session
Feb 28, 2012
Shea DeAntonio is now a member of Technology Services Forum
Nov 30, 2011

Profile Information

Are you a corporate member of the Technology Services Industry Association (TSIA)? Please note: corporate membership is NOT required for participating in this forum
YES - Support Services Discipline
First name
Thomas "Shea"
Last name
DeAntonio
Company
Red Hat
Level
Manager
Primary Job Function
Strategy
Please provide a brief bio and collaboration interests (not required)
I work for Red Hat Global Support Services as a Program Manager for Voice of Customer Programs. I am interested in VOC, Customer Experience and Social Media Support.

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