TSIA Administrator's Page

Hey Shawn,

I wish I could help with that one...a bit out of my area of focus...and I do know that BC is one of our measurement/metric struggles too, based on conversations I've sat in on with my IT and Production peers here in Global Ops. I'll keep my ears open though and check-in on a ny progress we may have made in the last quarter or so.

Cheers!

>>One problem I am trying to overcome is the simple fact that historically our members don't think of us often enough. They are loyal, but participation (in my opinion) isn't what it could be. I expect the same to be true with online communities.

I sense there are several factors at work here:
1. General age of your community. As a 50 year old, I am only a casual user of MySpace, Facebook, LinkedIn, etc. My 20 and 30 something year old co-workers are the opposite. Yet I am the "average aged" Support Manager in our department. I wonder what the average age is of this Forum's community?
2. Usability. In today's on-line experience, no one accepts non-intuitive interfaces. What I find challenging with our internal deployment of these Web 2.0 tools is that our 1,400 employees are comfortable with Email and static HTML webpages. My goal is to sell them on the additional values of Web 2.0 and the spirit of building communities.
3. First impressions...like any site, if your first impression doesn't exceed expectations then you have a tough time getting someone to re-visit.

So I am doing some small things:
1. I added my "space url" to my internal signature file. As a bill-board to get them interested in clicking to see what my team is doing.
2. Trying to get email and jive to provide an experience where emails are seemlessly linked to the Space, as opposed of receieving an email and forcing the use to hot-link over to the COI.

I am still optimistic but I think we have some time before the momentum takes us over the top.

regards,

Jim

Thanks for the welcome. This will be interesting,

So you are a Slug alum? Pretty cool to go to a school that has a view of all of Monterey Bay as a back drop. I went to Minnesota where summer was 73.4 hours long. I love it here.

Cheers
Ed

Thank you Shawn. I am promoting an internal Collaboration tool from Jive Software known as ClearSpace and it has the same look 7 feel of your site. (I suspect Jive is also powering your site?)

Audio performance this morning was very poor. I hope that the recorded version is better. If so I will gladly promote it to my associates.

I am very optimistic that this COI will take off!

Best regards,

Jim