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Shawn Santos
- Male
- San Diego, CA
- United States
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- Blog Posts (2)
- Discussions (8)
- Events
- COIs (10)
- Videos (3)
Shawn Santos's COIs
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Small & Medium Sized Bus…
38 members
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Talent Mgmt
19 members
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Consumer
11 members
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Partner Mgmt
26 members
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Services Engineering
41 members
Shawn Santos's Discussions
Twitter for Customer Service & Support?
7 Replies
Started this discussion. Last reply by Shawn Santos Jan 7.
The new discussion forum, and a request for feedback!
Started Apr. 14, 2009
Shawn Santos's Page
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Latest Activity
The Partner Management Community of Interest is focused on effective partner management strategies in both professional and support services. The COI hosts an online forum, annual benchmark survey, quarterly calls, and break-out meetings.
The SMB COI allows members to have open discussions on issues specific to the SMB market segment. The SMB COI features a quarterly collaboration telephone meeting, tailored conference sessions and this online collaboration tool.
The Partner Management Community of Interest is focused on effective partner management strategies in both professional and support services. The COI hosts an online forum, annual benchmark survey, quarterly calls, and break-out meetings.
Hi Sarah,
I just happened upon your post now (only seven months later!).
I believe these types of questions are being addressed in the new partner management COI. You can check out their group here.
Thanks,
Shawn
How do you balance the need to protect intellectual property with the inherent openness and sharing of social media?
The answer is three-fold (your feedback is welcome!):
1) Have policies in place: Social media is simply another communication chan…
The SMB COI allows members to have open discussions on issues specific to the SMB market segment. The SMB COI features a quarterly collaboration telephone meeting, tailored conference sessions and this online collaboration tool.
The Partner Management Community of Interest is focused on effective partner management strategies in both professional and support services. The COI hosts an online forum, annual benchmark survey, quarterly calls, and break-out meetings.
This is a dynamic, active COI that continues to produce tangible results--including the popular research report "Talent Management in Emerging Markets".
This Community of Interest is focused specifically on the dynamics of advancing the services engineering business model for the professional services market segment.
The Partner Management Community of Interest is focused on effective partner management strategies in both professional and support services. The COI hosts an online forum, annual benchmark survey, quarterly calls, and break-out meetings.
This Community of Interest is focused specifically on the dynamics of advancing the services engineering business model for the professional services market segment.
This is a dynamic, active COI that continues to produce tangible results--including the popular research report "Talent Management in Emerging Markets".
Thanks to everyone who showed up today for the kick-off meeting for the Services Engineering COI! Please stay tuned for the next meeting announcement.
In case you missed the kick-off meeting:
Led by VMWare’s Rich Hogan and IBM’s Jean Pommier, the…
This Community of Interest is focused specifically on the dynamics of advancing the services engineering business model for the professional services market segment.
The Partner Management Community of Interest is focused on effective partner management strategies in both professional and support services. The COI hosts an online forum, annual benchmark survey, quarterly calls, and break-out meetings.
Profile Information
- Are you a corporate member of the Technology Services Industry Association (TSIA)? Please note: corporate membership is NOT required for participating in this forum
- YES - Support Services Discipline, YES - Professional Services Discipline, YES - Field Services Discipline
- First name
- Shawn
- Last name
- Santos
- Company
- TSIA
- Level
- Director
- Primary Job Function
- Operations
- Please provide a brief bio and collaboration interests (not required)
- In my current role as Director of Programs & Community with TSIA, I am focused on program portfolio strategy and management, product marketing, market research, social media strategy & implementation, resource planning, and producing insightful content for the technology services industry.
I am especially interested in collaborating on unique applications of social media in technology services.
Shawn Santos's Videos
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Introducting TSIA
Added by Shawn Santos
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Shawn Santos's Blog
The Balancing Act: Being Social, Open & Protective of IP
How do you balance the need to protect intellectual property with the inherent openness and sharing of social media?
The answer is three-fold (yo
… ContinuePosted on February 22, 2010 at 6:01pm —
Tech Services Forum Update - June 14 2009
Here's what’s happening on Technology Services Forum:
-- > Featured Forum Discussions
-- > Featured Community Member
-- > Latest Communities of Interest
-- > Spammers get Spanked
-- > 4 Tips You Can Use
-------------------------------------
Featured Forum Discussions
Recently, we've seen some great questions—and answers—come through Tech Services Forum (and some questions are still waiting for an answer). Click on one of our selected discussions below, and share th… Continue
-- > Featured Forum Discussions
-- > Featured Community Member
-- > Latest Communities of Interest
-- > Spammers get Spanked
-- > 4 Tips You Can Use
-------------------------------------
Featured Forum Discussions
Recently, we've seen some great questions—and answers—come through Tech Services Forum (and some questions are still waiting for an answer). Click on one of our selected discussions below, and share th… Continue
Posted on June 14, 2009 at 1:00pm —
Comment Wall (4 comments)
- At 3:53pm on March 25, 2009,
jim vasquez said…
- >>One problem I am trying to overcome is the simple fact that historically our members don't think of us often enough. They are loyal, but participation (in my opinion) isn't what it could be. I expect the same to be true with online communities.
I sense there are several factors at work here:
1. General age of your community. As a 50 year old, I am only a casual user of MySpace, Facebook, LinkedIn, etc. My 20 and 30 something year old co-workers are the opposite. Yet I am the "average aged" Support Manager in our department. I wonder what the average age is of this Forum's community?
2. Usability. In today's on-line experience, no one accepts non-intuitive interfaces. What I find challenging with our internal deployment of these Web 2.0 tools is that our 1,400 employees are comfortable with Email and static HTML webpages. My goal is to sell them on the additional values of Web 2.0 and the spirit of building communities.
3. First impressions...like any site, if your first impression doesn't exceed expectations then you have a tough time getting someone to re-visit.
So I am doing some small things:
1. I added my "space url" to my internal signature file. As a bill-board to get them interested in clicking to see what my team is doing.
2. Trying to get email and jive to provide an experience where emails are seemlessly linked to the Space, as opposed of receieving an email and forcing the use to hot-link over to the COI.
I am still optimistic but I think we have some time before the momentum takes us over the top.
regards,
Jim
- At 12:02pm on March 25, 2009,
Ed Romson said… - Thanks for the welcome. This will be interesting,
So you are a Slug alum? Pretty cool to go to a school that has a view of all of Monterey Bay as a back drop. I went to Minnesota where summer was 73.4 hours long. I love it here.
Cheers
Ed
- At 11:47am on March 25, 2009,
jim vasquez said…
- Thank you Shawn. I am promoting an internal Collaboration tool from Jive Software known as ClearSpace and it has the same look 7 feel of your site. (I suspect Jive is also powering your site?)
Audio performance this morning was very poor. I hope that the recorded version is better. If so I will gladly promote it to my associates.
I am very optimistic that this COI will take off!
Best regards,
Jim
- At 5:55pm on March 23, 2009,
KDLIM said… - Glad to be here and looking forward to a meeting of minds!
© 2010 Created by Shawn Santos
