Rob Shapiro
  • Redwood City, CA
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Rob Shapiro's Page

Latest Activity

Rob Shapiro commented on TSIA Administrator's group Social Media COI
"Sorry - here is the link: Second Annual Community Manager Appreciation Day: Jan 24th, 2011 (#CMAD)"
Jan 6, 2011
Rob Shapiro commented on TSIA Administrator's group Social Media COI
"Second Annual Community Manager Appreciation Day: Jan 24th, 2011 (#CMAD)   If you manage, lead, moderate or administer a any kind of community, be sure to celebrate this special day!!!"
Jan 6, 2011
Rob Shapiro joined TSIA Administrator's group
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Social Media COI

The Social Media COI is a member-driven group of service practitioners focused on all aspects of social media. Online group is open but meetings are by invitation (contact Shawn for details)See More
Jan 6, 2011
Rob Shapiro updated their profile photo
Jan 6, 2011
Rob Shapiro is now a member of Technology Services Forum
Jan 6, 2011

Profile Information

Are you a corporate member of the Technology Services Industry Association (TSIA)? Please note: corporate membership is NOT required for participating in this forum
YES - Support Services Discipline
First name
Rob
Last name
Shapiro
Company
Oracle
Level
Director
Primary Job Function
Delivery
Please provide a brief bio and collaboration interests (not required)
Rob Shapiro is Senior Director of Global Customer Services, Proactive Support Center, Business Social Media at Oracle. His group founded My Oracle Support Community and serves as the Program Office for the program, ensuring that tools, processes, leads, managers and moderators all converge to a successful response. Prior to his current role, Rob has been in the computer industry since 1973 as a developer, entrepreneur, technologist, and, support and sustaining engineering senior management.

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