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Rituparn
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KPIs for Social Media based Customer Service
3 Replies
Look forward to suggestions on KPI to measure when settin up a Social Community for customer Support. While there are a lot for Volumetric analysis, Behaviour analysis etc etc...am sure you would agr…
Started this discussion. Last reply by John Ragsdale Mar 23.
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Judging from this year's batch of Star Award applications for Best Online Community, the focus seems to be on effectiveness. Why did people come to the forum (problem to solve or just curious?), did they get an answer, and will they come back? Unfor…
Setting up a social media support forum and trying to measure its effectiveness is an interesting challenge. Expecting it to reduce the volume of incoming cases is a long term proposition that has to be managed carefully before you have any chances…
Please add me as a friend and then I would very much look forward to discussing this with you
Look forward to suggestions on KPI to measure when settin up a Social Community for customer Support.
While there are a lot for Volumetric analysis, Behaviour analysis etc etc...am sure you would agree that for a Customer Support community where the…
Look forward to suggestions on KPI to measure when settin up a Social Community for customer Support.
While there are a lot for Volumetric analysis, Behaviour analysis etc etc...am sure you would agree that for a Customer Support community where the…
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- Are you a corporate member of the Technology Services Industry Association (TSIA)? Please note: corporate membership is NOT required for participating in this forum
- I don't know
- First name
- Rituparn
- Last name
- Dixit
- Company
- Infosys Technologies
- Level
- Manager
- Primary Job Function
- Strategy
- Please provide a brief bio and collaboration interests (not required)
- Product Manager with Infosys, Product incubation & Engineerin unit.
Key interest area: Soaicl Media Based Customer support
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