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Peter Hamilton
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What does public unrest in Iran have to do with the call/contact center as we know it? The events unfolding right now are the first massive validation of using Twitter as a complaint response tool when all other avenues are unavailable. This test of…
Social Media Panel Tuesday: Talent Management COI with Symantec, Cisco Systems & Pitney Bowes! at Online
June 23, 2009 from 8am to 9am
SSPA’s Talent Management COI is delighted to invite you to an online presentation on “Social Media’s Impact on Collaboration & Support” featuring expert panelists from Symantec, Cisco Systems & Pitney Bowes!
This interactive discussion is taking pl…
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- My bio can be found on Linkedin at:
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Wrote article on Iranian Twitter effect on call centers:
http://callcntrguru.wordpress.com/2009/06/19/iran-effect-can-twitte...
Peter Hamilton's Blog
Iran Effect: Can Twitter Kill the Call Center Industry as We Know It?
What does public unrest in Iran have to do with the call/contact center as we know it? The events unfolding right now are the first massive validation of using Twitter as a complaint response tool when all other avenues are unavailable. This test of social media has captured the attention of governments, and the corporations worldwide. Quest is closing call centers due to efficiencies gained via implementing Twitter as a customer service platfor, the City of San Francisco is using Twitter to cut… Continue
Posted on June 19, 2009 at 7:07am —
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