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Nick jones
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Hi Nick,
The typical metrics are innovation focus, flexibility, interaction experience etc.
You would find more details on the same at the following blog.
http://indiaengineeringservices.blogspot.com/
Control charts are my answer to services "engineering". Having a level of service in terms of better, faster, cheaper and happier and monitoring the continuous flow of information on these such as risks and defects, time to delivery, cost of deliver…
What metrics are your Services Engineering functions measured by? What metrics should we be measured by?
I have been asked this question by my new masters following a recent acquisition. The real question is – what is the impact on our bottom line –…
Key Trends in Technology Services at Online http://webcasts.tpsaonline.com/event/258il334195v0
September 22, 2009 from 9am to 10am
Join us as the research experts from AFSMI, SSPA, and TPSA highlight key trends unfolding in the technology services industry.
In addition, tune in for a preview of the Fall 2009 Recognized Innovation Awards, which focus on themes from the soon-to-…
This Community of Interest is focused specifically on the dynamics of advancing the services engineering business model for the professional services market segment.
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