-
Michael Israel
- Male
- Las Vegas, NV
- United States
- Share
- Share on Twitter
- Share on Facebook
- Blog Posts
- Discussions (3)
- Events
- COIs (2)
Michael Israel's Discussions
HOW DO YOU ALLOCATE SOFTWARE MAINTENANCE REVENUE INTERNALLY?
Started Mar 31
Safety benchmark standards for field service?
2 Replies
Started this discussion. Last reply by Michael Israel May. 2, 2009.
Michael Israel's Page
Gifts Received
Michael Israel has not received any gifts yet
Latest Activity
A TSIA member is new to offering maintenance support on software products. The member has asked for advice on how other member software companies allocate support revenue internally between
the support organization
the engineering organization th…
I am very interested in replies to this. I'm redoing the questions for the TSIA benchmark survey on customer satisfaction and definitely want some suggestions, including suggestions about questions to ask regarding NPS. Please feel free to contact m…
Any of those days works for me. Michael Israel - TSIA
The Partner Management Community of Interest is focused on effective partner management strategies in both professional and support services. The COI hosts an online forum, annual benchmark survey, quarterly calls, and break-out meetings.
Profile Information
- Are you a corporate member of the Technology Services Industry Association (TSIA)? Please note: corporate membership is NOT required for participating in this forum
- AFSMI, SSPA
- First name
- Michael
- Last name
- Israel
- Company
- SSPA
- Level
- Director
- Primary Job Function
- Research
Comment Wall (1 comment)
- At 12:57pm on April 30, 2009,
Shawn Santos said… - Michael, I am happy to welcome you to Tech Services Forum (aka TSF). You are amongst the first hundred (or so) members to join!
It's not easy being the first one to show up at the party (and to some, kicking off an online discussion is akin to taking the first few steps at a nude beach)... in other words, thanks for your bravery!
Not only are we offering this communication platform to specific Communities of Interest (COIs) within AFSMI, SSPA and TPSA, but we have opened most areas to the IT services industry at large. I hope you will help make this resource a valued asset for you, your peers and the industry by actively participating.
Here are a couple of pointers to get you started:
1) If you haven't already, complete your profile and edit your preferences.
2) Ask & answer questions in the general discussion forum
3) Join or start a specific group or Community of Interest
4) Check out upcoming events or browse the member directory for networking opportunities (remember, you have to "friend" someone before you can message them directly)
5) Finally, it's important to get your feet wet! Get out there and say hello, let folks know who you are, what you're working on and how you can help.
If you have any questions, check out the help section of the website and please don't hesitate to contact me directly!
Cheers, and thanks again for joining!
Shawn
858.673.3052
© 2010 Created by Shawn Santos.
