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Marcia Gallicchio
- Female
- Cambridge, MA
- United States
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Marcia Gallicchio's Discussions
Sr. Community Strategy Role and Job Description
Started Sep. 3, 2009
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TSIA Champions in Support Services is an exclusive, members-only group made up of some of the best & brightest in the industry today. Champions are nominated by TSIA primary contacts in each of TSIA's member companies.
As a SaaS company we have several 'editions' of product that customers
may purchase. Our support offerings are decoupled from the editions
and so we may find that 'higher paying' customers (based on edition)
who have not chose to purchase additiona…
Hi,
We are considering creating a Senior Strategic role in the company who would be responsible for the strategy, implementation and oversee management of a fully integrated online Support Community (which we are currently building out)- with heavy…
September 10, 2009 from 10am to 11am
In this live webcast, we’ll explore the latest and greatest KM practices that have proven successful for companies just like yours. You'll learn why and how the application of KM has proven to be beneficial for most enterprises that deal with large…
Hi,
We are considering creating a Senior Strategic role in the company who would be responsible for the strategy, implementation and oversee management of a fully integrated online Support Community (which we are currently building out)- with heavy…
Profile Information
- Are you a corporate member of the Technology Services Industry Association (TSIA)? Please note: corporate membership is NOT required for participating in this forum
- YES - Support Services Discipline, SSPA
- First name
- Marcia
- Last name
- Gallicchio
- Company
- Brightcove Inc
- Level
- Director
- Primary Job Function
- Strategy
- Please provide a brief bio and collaboration interests (not required)
- As Sr. Director of Customer Success, Community and Knowledge I am tasked with providing our customers with all resources (online and offline) they need to be successful using our online video platform.
© 2010 Created by Shawn Santos.
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It's not easy being the first one to show up at the party (and to some, kicking off an online discussion is akin to taking the first few steps at a nude beach)... in other words, thanks for your bravery!
Not only are we offering this communication platform to specific Communities of Interest (COIs) within AFSMI, SSPA and TPSA, but we have opened most areas to the IT services industry at large. I hope you will help make this resource a valued asset for you, your peers and the industry by actively participating.
Here are a couple of pointers to get you started:
1) If you haven't already, complete your profile and edit your preferences.
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4) Check out upcoming events or browse the member directory for networking opportunities (remember, you have to "friend" someone before you can message them directly)
5) Finally, it's important to get your feet wet! Get out there and say hello, let folks know who you are, what you're working on and how you can help.
If you have any questions, check out the help section of the website and please don't hesitate to contact me directly!
Cheers, and thanks again for joining!
Shawn
858.673.3052