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Kelly Krumreich
- Female
- Kingston, Ontario
- Canada
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Kelly Krumreich's COIs
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Partner Mgmt
35 members
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Small & Medium Sized Bus…
43 members
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Services Engineering
49 members
Kelly Krumreich's Page
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Hi there,
We are a pure SaaS vendor (and have been for 10 years)...our standard Support Terms relevant to Uptime go something like this:
Uptime. The guaranteed uptime for the Hosting Services will be 99.5% 24x7 on a quarterly basis. For purposes o…
The Partner Management Community of Interest is focused on effective partner management strategies in both professional and support services. The COI hosts an online forum, annual benchmark survey, quarterly calls, and break-out meetings.
The SMB COI allows members to have open discussions on issues specific to the SMB market segment. The SMB COI features a quarterly collaboration telephone meeting, tailored conference sessions and this online collaboration tool.
This Community of Interest is focused specifically on the dynamics of advancing the services engineering business model for the professional services market segment.
Profile Information
- Are you a corporate member of the Technology Services Industry Association (TSIA)? Please note: corporate membership is NOT required for participating in this forum
- YES - Support Services Discipline, YES - Professional Services Discipline, TPSA
- First name
- Kelly
- Last name
- Krumreich
- Company
- Taleo
- Level
- Director
- Primary Job Function
- Operations
- Please provide a brief bio and collaboration interests (not required)
- I am a multi-talented professional with 10 years SaaS Industry experience and 10+ years experience in Talent Acquisition and Management Systems and Operations, primarily in the areas of project/program management, business process renewal and professional services operations. I am a passionate advocate for project management and the leveraging of knowledge assets in order to achieve market differentiation and dominance as well as operational excellence.
Comment Wall (2 comments)
- At 11:00am on April 1, 2010,
Shawn Santos said…
- Thanks for the quick response Kelly! Much appreciated.
- At 10:51am on April 1, 2010,
Shawn Santos said…
- Hi Kelly,
I am trying to help another community member with a question he posed on the forum. The question is specifically regarding SaaS, so I am reaching out to folks with that type of experience.
Elemica’s Gregg Moist posed the following question:
How to Capture and report on Business Reliability and Continuity In an Saas environment
"I have been asked to development business reliability KPI's. We are a B2B that also offer Saas environment and as such we track technical reliability and performance. Now we are looking to build out the ability to track and report on our business reliability and the business impact of system or application outage or event in the production environment.
Does anyone have any advise on how and what to capture, and how to report on business reliability and/or continuity?"
Is this a question that you have any insight on, or do you know of someone who could assist? Thanks!
Shawn Santos
© 2010 Created by Shawn Santos.
