Karen Leos
  • Female
  • Dallas, TX
  • United States
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Karen Leos's Contacts

  • Laurent MELLAH
 

Karen Leos's Page

Latest Activity

Karen Leos replied to Amanda Reth's discussion ACD Service Level vs. Average Speed to Answer - which one?
"You're welcome! Best of Luck, K"
Jan 30, 2012
Karen Leos replied to Amanda Reth's discussion ACD Service Level vs. Average Speed to Answer - which one?
"Hi Amanda,   We measure based on % answered within a time frame too rather than average speed to answer.  We switched over from using ASA 5 or 6 years ago.  I agree with David that it is based on what is tolerable and acceptable from…"
Jan 30, 2012
Karen Leos replied to TSIA Administrator's discussion How will social support evolve in 2011? in the group Social Media COI
"I think Shawn's predictions are right on.   Customers want their interactions to be taken care of quickly and to be a simple as possible no matter how the request originates.  Integration with CRMs is going to be a must have and…"
Jan 25, 2011
Karen Leos joined TSIA Administrator's group
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Social Media COI

The Social Media COI is a member-driven group of service practitioners focused on all aspects of social media. Online group is open but meetings are by invitation (contact Shawn for details)See More
Jan 25, 2011
Karen Leos is now a member of Technology Services Forum
Jan 6, 2011

Profile Information

Are you a corporate member of the Technology Services Industry Association (TSIA)? Please note: corporate membership is NOT required for participating in this forum
YES - Support Services Discipline
First name
Karen
Last name
Leos
Company
Tellabs
Level
Manager
Primary Job Function
Operations

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