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Jay Moorman
- Yorktown, IN
- United States
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Jay Moorman's Discussions
Balanced Scorecard Managment
1 Reply
Started this discussion. Last reply by Duane Floyd Dec. 17, 2009.
Offshore of Services Positions
1 Reply
Started this discussion. Last reply by Debashish Sinha Aug. 8, 2009.
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Jay...we are definitely using some BBS (as we call it...Balanced Business Scorecards) to drive strategy and execution at Philips. At my previous employer, Bank of America, we used it quite a bit as well. Would be willing to discuss.
Duane
We are building our BSC discipline across the company and are aspiring to Hall of Fame status.
Anyone using the BSC system to manage execution of strategy? I'd like to share experiences between companies.
Thank you.
Jay
We are building our BSC discipline across the company and are aspiring to Hall of Fame status.
Anyone using the BSC system to manage execution of strategy? I'd like to share experiences between companies.
Thank you.
Jay
Jay, unfortunately I have a biased opinion on this question. I've spent the last 18 years in and around offshore IT Services and believe that the hurdles you're facing are endemic in the offshore model. Not something you can fix with internal contro…
Nicole, we have a hosted and SaaS operation that is managed with ITIL. We have some consideration in progress in how that framework fits in our normal Support operation. I'd be happy to connect you although it sounds like we are in the same stage.
We are a midsized B2B ISV. We are facing some significant hurdles in terms of security and data access when outsourcing some 3rd tier support positions to India. Have any of you faced similar situations? What controls do you have in place?
My company sells enterprise software for the receivables mgmt industry. What I am referring to is a pricing model where clients pay a monthly fee for an on-premise product. As an alternative to the traditional model where the customer purchases soft…
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- Are you a corporate member of the Technology Services Industry Association (TSIA)? Please note: corporate membership is NOT required for participating in this forum
- SSPA, TPSA
- First name
- Jay
- Last name
- Moorman
- Company
- Ontario Systems LLC
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- VP
- Primary Job Function
- Operations
- Please provide a brief bio and collaboration interests (not required)
- Interested in operations practices at the executive level.
Comment Wall (1 comment)
- At 12:58pm on March 16, 2009,
Shawn Santos said… - Welcome to Tech Services Forum, Jay!
You are among the very first members to join--it's not easy being the first one to show up at the party, so thanks for your bravery!
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