Hi Pam,
Globalisation of higher levels of support brings a whole host of issues that you will need to address.
I agree 100% with the comments below regarding standardisation and measurement have to be in place to achieve what you want to achieve. Wi…
The SMB COI allows members to have open discussions on issues specific to the SMB market segment. The SMB COI features a quarterly collaboration telephone meeting, tailored conference sessions and this online collaboration tool.
August 21, 2009
Dave Winpenny is now a member of Technology Services Forum
Are you a corporate member of the Technology Services Industry Association (TSIA)? Please note: corporate membership is NOT required for participating in this forum
Not a member
First name
Dave
Last name
Winpenny
Company
GFI Software
Level
VP
Primary Job Function
Executive Management
Please provide a brief bio and collaboration interests (not required)
30 years working in technical support - hardware/software at companies such as VERITAS, CA, HP.
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