Christoph Goldenstern Male Princeton, NJ United States: Share; Share on Twitter; Share on Facebook

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Delivering in the Cloud

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Resolve Time and FCR

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Christoph Goldenstern's Page

on Service Management in SIX DEGREES EXECUTIVE latest issue - http://ning.it/cbEUMv Jul 22

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Latest Activity

on Service Management in SIX DEGREES EXECUTIVE latest issue - http://ning.it/cbEUMv

July 22

speaking at the British Chamber of Commerce: Avoiding Corporate Disaster: thinking intelligently under pressure - http://ning.it/brTvim

July 19

No Future without a Service Strategy! - http://ning.it/bDp51j

July 9

KT Acceleration Application: For the first time, KT practitioners can collaborate in the cloud. http://ning.it/dfs9yk

July 1

Christoph Goldenstern joined Renee Bochman's group

Delivering in the Cloud

June 25

on Service Leadership @ http://ning.it/drZET8

June 24

is bringing KT to the cloud @ http://ning.it/bVD5op

June 14

is heading to IBM Innovate 2010 to support his business partners at IBM

June 8

on Drivers of Customer-Lifetime-Value @ http://ning.it/9CXJBF

June 3

is working on bringing KT into the Cloud

June 3

Leading IT as a Business http://ning.it/bt3FPL

May 26

is heading to Ashburn, VA, this week to conduct an Executive Session for major network provider

May 24

Christoph Goldenstern replied to Nicole Schwarz's discussion 'Best Practices for Product Support Training beyond customer facing training'

Nicole - at the highest level I would look at 3 level of training needs: - technical - troubleshooting - people/management/coaching skills What do you perceive to be your training needs given your product portofolio and service channels? Whatever yo…

May 21

Christoph Goldenstern has been invited as a speaker for itSMF Fusion 2010 - http://ning.it/bj0gSL

May 19

"Closing the 21st Century Service Gap" now as on-demand video at http://ning.it/bpMnNR

May 13

and KT will be at the Technology Services World (May 3-5) - please come see us at booth 29!

April 28

Profile Information

Are you a corporate member of the Technology Services Industry Association (TSIA)? Please note: corporate membership is NOT required for participating in this forum

SSPA

First name

Christoph

Last name

Goldenstern

Company

Kepner-Tregoe

Level

Primary Job Function

Executive Management

Please provide a brief bio and collaboration interests (not required)

Global Vice President Service Excellence Practice and Partner. Responsible for the KT Service Value ManagementSM strategy, innovation and its global implementation. Interested in collaborating regarding Service Improvement Projects and partnerships.