There is no magic knowledge tool that I know of. However, there are combinations of tools and features within KM offerings that you can use to improve the quality of your KB and the solutions within the KB. All solutions require some human intervent…
October 8, 2009
Charlie Isaacs is now a member of Technology Services Forum
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First name
Charlie
Last name
Isaacs
Company
SOA Press
Level
CXO (C-level exec)
Primary Job Function
Executive Management
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