Number of PS Offerings
This is a message I received through this forum:
A message from Francois Caron to all members of Services Engineering on Technology Services Forum!
Hi,
I'm trying to quantify the number of standard offers I should maintain for our Professional Services team knowing that we are a 1000 employees company.
I understand that there are many factors that can influence the size of a PS team offerings portfolio, but still would like to get your opinion as far as how many distinct PS offers should be marketed to our prospects and existing customers.
We currently have about 40 offers and introduce 2 to 5 each year.
Should we have a shorter list?
What is the typical portfolio size a Services team of 100 consultants should maintain?
I thank you for your feedback; any thoughts will be greatly appreciated.
Best regards,
Francois Caron, P. Eng.
Director Technical Consulting
Taleo
I do not believe there is a target indsutry average that makes sense here. The number of offerings, as mentioned above, will be driven by many factors--inclduing the complexity and breadth of the product portfolio.
Having said that, I think there are two industry practices that do apply to this question:
1. For every new PS offering you are thinking about releasing, retire one (or Two) of your exsiting offerings. We see this practice used to keep the PS portfolio from becoming unwieldly.
2. Long tail analysis: This is the process of analyzing the PS protflio and identifying low volume offerings. These offerings should be removed from the portfolio to make room for new ones.
Other thoughts out there?
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