Social Media Roundtable


Social Media Roundtable

The Social Media COI is a member-driven group of service practitioners focused on all aspects of social media. Online group is open but meetings are by invitation (contact Shawn for details)

Members: 45
Latest Activity: Nov 27, 2012

Discussion Forum

SLA for Support through social channels

Started by Asaf Tannenbaum. Last reply by Asaf Tannenbaum Nov 27, 2012. 5 Replies

Hi all, Does anyone have a defined SLA (At least internally) to respond to Support related issues that are posted in FB and Twitter? Appreciate your feedback on that.AsafContinue

Tags: social, SLA

SLA for a community

Started by Bryan Thompson. Last reply by Asaf Tannenbaum Nov 27, 2012. 3 Replies

Has anyone developed an SLA, and this may not be the correct term for it, for their community?We are developing an SLA for our community for our support teams. Thanks in advance for your help! Continue

B2B Social Media Marketing Conferences

Started by Sean White. Last reply by Vikram Doddi Apr 20, 2011. 3 Replies

Has anyone attended any conferences (virtual/physical) that are specific to B2B Social Media Marketing? Feel free to share your insight and experiences.Continue

Tags: conferences

Balancing Unified Company Brand with Individual Department Needs

Started by Steve Koven. Last reply by Nancy Apr 19, 2011. 2 Replies

Thanks for the invite to the Social Media COI Shawn.  I didn’t have a chance to jump in on the suggestion portion of the discussion but I wanted to echo one specifically.  That suggestion was from…Continue

Comment Wall


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Comment by TSIA Administrator on November 1, 2011 at 2:44pm

Survey Results: 2011 - 2012 TSIA Social Media Survey for Technology Services

>> The full data set is available here [password: TSIAsocial]

Executive summary of survey results:

In short, our industry is rapidly approaching a tipping point—one where the proliferation of social media is in stark contrast to most companies’ ability to operationalize these emerging channels.

Over the past few years, TSIA research has described a definitive up and to the right movement for all things social media; except for critical factors such as meaningful metrics, business outcomes and tools & processes that integrate social media into the enterprise.

This year, we are seeing the first evidence that a lack of positive business outcomes (whether this is due to most companies’ inability to measure outcomes, generate outcomes, or both) may be limiting a future path for growth—potentially causing organizations to fall further behind.

Comment by Nancy on April 19, 2011 at 11:01am


Please add me to the Twitter list, too!  @nporte  Thanks!!!  See everyone in San Jose!

Comment by Sean White on March 21, 2011 at 1:04pm

Hi Shawn,


Could you add me to the Twitter list? @SeaNmWhite

Comment by TSIA Administrator on March 21, 2011 at 12:34pm

**Slides & recording from March 21 Meeting - Social Media "Metrics that Matter"**

Slides > Download here

Recording > View now


Many thanks to everyone who was able to join us today, with special thanks going out to our three presenters and COI co-chairs; Yahoo!'s Neil DeLuca, Dell's Vik Doddi and Oracle's Rob Shapiro!


Also, if you'd like to be added to the Twitter list for Technology Services, please shoot me an email, or post your Twitter handle here.




Comment by TSIA Administrator on March 4, 2011 at 3:17pm

Hi folks!

Would you mind participating in single question social media topic poll?

This May we'll be holding several "TableTopic" breakfast discussions at TSW. One will focus on social media, and we'd like to have people vote on what specific aspect of social media they are most interested in discussing (please feel free to vote whether or not you've decided to attend TSW).

Here's the link:

Thanks for your help!


Comment by Vikram Doddi on March 3, 2011 at 12:26pm
Comment by TSIA Administrator on January 6, 2011 at 4:10pm


I saw the bit about the CM appreciation day, and ever since, I have been trying to figure out how to sneak it into the inbox of my boss! :-)

Looking forward to our kick-off meeting!



Comment by Rob Shapiro on January 6, 2011 at 3:14pm
Comment by Rob Shapiro on January 6, 2011 at 3:12pm

Second Annual Community Manager Appreciation Day: Jan 24th, 2011 (#CMAD)


If you manage, lead, moderate or administer a any kind of community, be sure to celebrate this special day!!!


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