Social Media Roundtable Discussions (6)

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SLA for Support through social channels

Hi all,  Does anyone have a defined SLA (At least internally) to respond to Support related issues that are posted in FB and Twitter?  Appr…

Started by Asaf Tannenbaum

5 Nov 27, 2012
Reply by Asaf Tannenbaum

SLA for a community

Has anyone developed an SLA, and this may not be the correct term for it, for their community? We are developing an SLA for our community f…

Started by Bryan Thompson

3 Nov 27, 2012
Reply by Asaf Tannenbaum

B2B Social Media Marketing Conferences

Has anyone attended any conferences (virtual/physical) that are specific to B2B Social Media Marketing? Feel free to share your insight and…

Started by Sean White

3 Apr 20, 2011
Reply by Vikram Doddi

Balancing Unified Company Brand with Individual Department Needs

Thanks for the invite to the Social Media COI Shawn.  I didn’t have a chance to jump in on the suggestion portion of the discussion but I w…

Started by Steve Koven

2 Apr 19, 2011
Reply by Nancy

How will social support evolve in 2011?

Hello!   Today, an article was published in "Inside Technology Services" that discusses my thoughts on the direction of social media in 201…

Started by TSIA Administrator

18 Feb 8, 2011
Reply by Osnat Benari

January 26 Meeting Summary + Next Steps

Thank you for making our kick-off meeting a success. I received thoughtful feedback from many of you after the meeting—I appreciate your en…

Started by TSIA Administrator

1 Feb 2, 2011
Reply by Nancy


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