Small & Medium Sized Business
Information
The SMB COI allows members to have open discussions on issues specific to the SMB market segment. The SMB COI features a quarterly collaboration telephone meeting, tailored conference sessions and this online collaboration tool.
Members: 38
Latest Activity: Feb 26
ABOUT THE SMALL AND MEDIUM SIZED BUSINESS COI
**As a member of this COI you can:
- Ask and answer questions in the discussion forum below
- Collaborate on documents (Google Docs login required)
- Send an email to members of the group (via link at right)
- Keep current with upcoming meetings and COI milestones
Discussion Forum
Slides & Recording Now Available: Understanding the Importance of Resolve Time and First Call Resolution (FCR) for Tech Support
Started by Shawn Santos Jul. 29, 2009.
Product Sales Comission Packages 2 Replies
Started by Jerry. Last reply by Jerry May. 19, 2009.
Need a job description for Suport Operations or Support Quality role
Started by John Ragsdale Mar. 25, 2009.
Ragsdale's "Eye on Service"
Comment Wall
Comment
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Comment by Wilhelm Lembeck on January 6, 2010 at 5:35pm
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Just wanted to say ‘hello” … just joined this group and I am looking forward to actively participating contributing … have a lot of experience in this area.
Wilhelm
Wilhelm M. Lembeck
Customer Service Executive & Consultant
+1 404-433-7428
Skype: wilhelmlembeck
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Comment by Shawn Santos on July 23, 2009 at 10:49pm - I hope everyone will be joining Bill Rose and other members of the SMB COI at Wednesday's SMB Collaboration Hour on "Understanding the Importance of Resolve Time and First Call Resolution (FCR) for Tech Support"
© 2010 Created by Shawn Santos
You need to be a member of Small & Medium Sized Business to add comments!