Shawn Santos

Small & Medium Sized Business

Information

Small & Medium Sized Business

The SMB COI allows members to have open discussions on issues specific to the SMB market segment. The SMB COI features a quarterly collaboration telephone meeting, tailored conference sessions and this online collaboration tool.

Members: 43
Latest Activity: 8 minutes ago

ABOUT THE SMALL AND MEDIUM SIZED BUSINESS COI

**As a member of this COI you can:
- Ask and answer questions in the discussion forum below
- Send an email to members of the group (via link at right)
- Keep current with upcoming meetings and COI milestones

Comment Wall

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Brad Cox Comment by Brad Cox on May 10, 2010 at 1:11pm
I'm in.
Shawn Santos Comment by Shawn Santos on May 10, 2010 at 11:24am
It sounds like there is significant interest in spinning up more dedicated collaboration activities for SMBs.

I'd like to propose setting up a 30 minute call with everyone who is interested in sharing their thoughts and suggestions. I'd like to discuss direction and goals, and who among you are interested in acting as co-chairs for the SMB COI.

If you'd like to participate in a short phone meeting, please let me know and I will take it from there!

Shawn
Daren Chody Comment by Daren Chody on May 6, 2010 at 4:04pm
My favorite thing about the conference was hearing lots of different ideas on various topics. I took a lot of notes in the session on providing Support feedback to product development. In general I like how attending these conferences helps me formulate new ideas about things I am already working on. I was disappointed not to see any SMB related sessions this time however.
Brad Cox Comment by Brad Cox on May 6, 2010 at 1:44pm
I'm wondering about the SMB market's experience with using Education Services to drive adoption and narrow the consumption gap. I was asked to participate on the Education Services panel discussion at the conference but was unable to attend. The other members of the panel were excellent but weren't from SMBs. Our voice on this subject would be important.
Renee Bochman Comment by Renee Bochman on May 6, 2010 at 1:34pm
We need to make sure we have good representations at the conference from a presentation and panel. They will be looking for presenters starting in mid May for Vegas. What are the topics that we need a session on?
Brad Cox Comment by Brad Cox on May 6, 2010 at 1:25pm
Can't agree more. I was unable to attend the conference this time, but we do need to keep the SMB community visible and active in TSIA.
Renee Bochman Comment by Renee Bochman on May 6, 2010 at 1:07pm
Totally agree. It is a shame how we have lost the SMB community. We need to make sure we are volunteering to present and keeping our community alive! What was your favorite thing from the conference?
Daren Chody Comment by Daren Chody on May 6, 2010 at 12:56pm
Hello SMB collaborators! It looks like there has been no activity here in some time. I've just returned form the TSIA event in Santa Clara CA and am ready to help drive some community here. Who's with me?
Wilhelm Lembeck Comment by Wilhelm Lembeck on January 6, 2010 at 5:35pm
Just wanted to say ‘hello” … just joined this group and I am looking forward to actively participating contributing … have a lot of experience in this area.

Wilhelm

Wilhelm M. Lembeck
Customer Service Executive & Consultant
+1 404-433-7428
Skype: wilhelmlembeck
Shawn Santos Comment by Shawn Santos on July 23, 2009 at 10:49pm
I hope everyone will be joining Bill Rose and other members of the SMB COI at Wednesday's SMB Collaboration Hour on "Understanding the Importance of Resolve Time and First Call Resolution (FCR) for Tech Support"
 

Members (43)

Shawn Santos Jerry Bo Di Muccio John Ragsdale Renee Bochman Greg Hensley Brian Daniell Andre Beausoleil Nancy Ken Andy Meyer Asad Javid Tom Rich Shawn Aebi Lalita Bhattiprolu Roger Farr Stephen Smith K Ojo Michael Israel Chante Goodwin James Jobst Bill Carey Roberto Cohen Brad Cox Pamela Fowler Dave Winpenny Matt Adame Yvonne Young Kelly Krumreich Laurent MELLAH
 
 
 

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