Small & Medium Sized Business

Comment

Comment by Brad Cox on May 10, 2010 at 1:11pm

I'm in.

Comment by Shawn Santos on May 10, 2010 at 11:24am

It sounds like there is significant interest in spinning up more dedicated collaboration activities for SMBs.

I'd like to propose setting up a 30 minute call with everyone who is interested in sharing their thoughts and suggestions. I'd like to discuss direction and goals, and who among you are interested in acting as co-chairs for the SMB COI.

If you'd like to participate in a short phone meeting, please let me know and I will take it from there!

Shawn

Comment by Daren Chody on May 6, 2010 at 4:04pm

My favorite thing about the conference was hearing lots of different ideas on various topics. I took a lot of notes in the session on providing Support feedback to product development. In general I like how attending these conferences helps me formulate new ideas about things I am already working on. I was disappointed not to see any SMB related sessions this time however.

Comment by Brad Cox on May 6, 2010 at 1:44pm

I'm wondering about the SMB market's experience with using Education Services to drive adoption and narrow the consumption gap. I was asked to participate on the Education Services panel discussion at the conference but was unable to attend. The other members of the panel were excellent but weren't from SMBs. Our voice on this subject would be important.

Comment by Renee Bochman on May 6, 2010 at 1:34pm

We need to make sure we have good representations at the conference from a presentation and panel. They will be looking for presenters starting in mid May for Vegas. What are the topics that we need a session on?

Comment by Brad Cox on May 6, 2010 at 1:25pm

Can't agree more. I was unable to attend the conference this time, but we do need to keep the SMB community visible and active in TSIA.

Comment by Renee Bochman on May 6, 2010 at 1:07pm

Totally agree. It is a shame how we have lost the SMB community. We need to make sure we are volunteering to present and keeping our community alive! What was your favorite thing from the conference?

Comment by Daren Chody on May 6, 2010 at 12:56pm

Hello SMB collaborators! It looks like there has been no activity here in some time. I've just returned form the TSIA event in Santa Clara CA and am ready to help drive some community here. Who's with me?

Comment by Wilhelm Lembeck on January 6, 2010 at 5:35pm

Just wanted to say ‘hello” … just joined this group and I am looking forward to actively participating contributing … have a lot of experience in this area.

Wilhelm

Wilhelm M. Lembeck
Customer Service Executive & Consultant
+1 404-433-7428
Skype: wilhelmlembeck

Comment by Shawn Santos on July 23, 2009 at 10:49pm

I hope everyone will be joining Bill Rose and other members of the SMB COI at Wednesday's SMB Collaboration Hour on "Understanding the Importance of Resolve Time and First Call Resolution (FCR) for Tech Support"