NPS/Customer Satisfaction measurement best practices

We've recently started a program to measure customer satisfaction of end customers supported by partners. After overcoming significant obstacles, we've been relatively successful and are now starting to think about exploring NPS. I would be interested in sharing best practices for end customer satisfaction measurement and NPS. Has anyone else established good satisfaction visibility for end customers supported by partners?

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Permalink Reply by Michael Israel on February 11, 2010 at 3:07pm: I am very interested in replies to this. I'm redoing the questions for the TSIA benchmark survey on customer satisfaction and definitely want some suggestions, including suggestions about questions to ask regarding NPS. Please feel free to contact me directly:

Michael Israel
702-562-1270
michael@tsia.com
sr. research director
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