Services Compensation
Do any product oriented companies compensate (such as raises, bonuses, etc.) their Services divisions separately based on the independent performance of the Service division? Do any companies have a separate compensation schedule for the Services division? Any information on your experience or links to Benchmarking studies in this area would be appreciated.
Thanks,
Rick
Replies to This Discussion
-
Permalink Reply by Bo Di Muccio on -
Richard, great question. I can't comment on support or field service, but TSIA has done extensive benchmarking on Technology Professional Services (consulting services within product companies) compensation, including salary data as well as detailed benchmarks on incentive compensation levers. There is no doubt that compensation schedules are quite commonly different for services/TPS than for product development or other parts of the organization. In fact, I've personally talked with PS executives that have had to justify compensation plans for their PS staff because they are so different from other parts of the business. As for specific levers, I can also tell you that TPS business unit performance is definitely a key incentive compensation lever for TPS staff ... typically more important than company performance, project performance or even individual performance. If you'd like to learn more about our extensive compensation studies, feel free to contact me directly.
-
Permalink Reply by Daniel Bankert on -
Im having a hard time finding sample Professional Services compensation plans, I'm familiar with the various methods used to calculate it, but was hoping to look at some actual written plans to borrow text from, and generate ideas of levers I may want to include. Any examples are welcome, please send to dbankert (at) i365.com
© 2010 Created by Shawn Santos.
