Live Chat Best Practices

Would appreciate feedback regarding Live Chat best practices. We're building basic training for our new Chat agents and would like to comply with industry standards of etiquette, do's & don'ts, and educate agents around the importance of call abandon avoidance. Many thanks for any/all assist.

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Permalink Reply by David Lowy on March 3, 2010 at 7:23pm: :) Thanks!

Jody Pellerin said:
OK it's fixed. You can either use the link, no log-in required, or you can open the attached PDF file.

Jody Pellerin said:
Sorry about that. Sometimes I hate content management systems. Here is the PDF:

David Lowy said:
Jody, is this available for all? The link you have requires a login.

Thanks!

Jody Pellerin said:
Hi Susan.
Here is the link:

Give Customers the Gift of Chat

Jody Pellerin said:
I will publish the link as soon as I have it.

Susan Rich said:
Absolutely - will look forward to it! Will you post here? Many thanks

Jody Pellerin said:
I just completed a white paper about Live Chat best practices. Once it is finalized, would you care for a copy?; ▶ Reply to This

Permalink Reply by Susan Rich on March 4, 2010 at 5:30am: Jody:

Many thanks - terrific summary. Appreciate your help.

David Lowy said:
:) Thanks!

Jody Pellerin said:
OK it's fixed. You can either use the link, no log-in required, or you can open the attached PDF file.

Jody Pellerin said:
Sorry about that. Sometimes I hate content management systems. Here is the PDF:

David Lowy said:
Jody, is this available for all? The link you have requires a login.

Thanks!

Jody Pellerin said:
Hi Susan.
Here is the link:

Give Customers the Gift of Chat

Jody Pellerin said:
I will publish the link as soon as I have it.

Susan Rich said:
Absolutely - will look forward to it! Will you post here? Many thanks

Jody Pellerin said:
I just completed a white paper about Live Chat best practices. Once it is finalized, would you care for a copy?; ▶ Reply to This