Creating Customer Communities
Engaging customers is good business, and network technology is a perfect tool to get them engaged. In fact, research on employee-customer relationships show that engaged customers who feel they have a voice generate 1.7 times more revenue than other customers. If you have engaged employees and engaged customers, revenue gain is 3.4 times normal.
If you don't have a customer community yet, now is the time to consider one. Join us on March 4 and learn 4 steps to creating a successful customer network.
For those of you who do have customer communities set up, please post your thoughts here on how to create a successful one. How many people do you need to get good engagement? Who manages the network? Full time? Part time? How do you engage your customers?
Replies to This Discussion
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Permalink Reply by Glenn Friesen on -
Good eye Haim! To note, we do have an alternative Webinar coming up on March 18 titled Keeping Training Alive http://www.impactlearning.com/Webinars/keeping-training-alive.html and a blog post covering the content of the canceled Webinar "Engaging Customers in a Networked World" at http://3bl.me/vska37
Best,
Glenn Friesen
Impact Learning Systems
Haim Toeg said:Peggy - clicking on the link shows that the webinar is over.
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Permalink Reply by Jody Pellerin on -
Disclosure: This is from our company blog but it has a nice list of user guidelines and the title of a good book about managing communities by Patrick O'Keefe.
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