Forum Discussions (123)
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 Positioning Up-Time in a SaaS OfferingWe’ve always been a traditional, on-premise software vendor. We are now starting out in the hosted solution arena and are considering how t… Started by Brad Cox in Tech ServicesLatest Reply |
 Definition of a "How To" issue?Hi all, we are looking to send "How To" issues on our products to our forums rather than have them come into a 1:1 Service Request. The ke… Started by Brian Kling in Tech ServicesLatest Reply |
 CSAT Surveys for In-Process Service RequestsI'm looking for feedback on any service providers that utilize customer surveys for incidents/service requests that are in a 'Open/In-Proce… Started by Kelly Mitchell in Tech ServicesLatest Reply |
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 Tech Support Transaction Surveys - Do they include tech pubs questionsWe're looking to refresh our customer survey questions and shorten the list. Does anyone include technical publications questions on their… Started by Claudie Leece in Tech Services |
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on Wednesday Reply by Matt Phillips |
On-Site Support Services - What vendors are availableAcquiring of name of vendors who provide 4 hour on-site services to rack/stack and update configurations for networking equipment. Started by Kathryn Darbyshire in Tech Services |
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May 18 Reply by Amy B. Waranauskas |
 Suggestions for TSW topics and speakers?Hello all: We'd like suggestions from you on who should be speaking at TSIA conferences, and what topics are most important to you. We've c… Started by Shawn Santos in Tech Services |
0 | May 18 |
Field Service ManagementWe are looking for a Field Service Management suite. Anybody feedback on which systems worked for you and which did not? Thanks Started by Justin Garey in Tech Services |
0 | May 16 |
Services-Intensive ProductsWe're making a transition from a set of legacy technology products that are mature and have well-defined and optimized integration effort,… Started by Jennie Leigh in Tech Services |
0 | May 11 |
elearning development methodology in agile environmentHi, I am interested in knowing if you have any best practices, recommendation for elearning development in an agile environment. We are tr… Started by Gaelle Tal in Tech Services |
0 | May 9 |
3rd party app to enhance SalesForce Reports and DashboardsI'm looking for feedback on any service providers/3rd party app to enhance SalesForce Reports and Dashboards. Salesforce has weak spots in… Started by Julia Orechnikova in Tech Services |
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Apr 13 Reply by Edwin van der Sanden |
Positioning Up-Time in a SaaS OfferingWe’ve always been a traditional, on-premise software vendor. We are now starting out in the hosted solution arena and are considering how t… Started by Brad Cox in Tech Services |
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Mar 25 Reply by Dmitry Min |
Live Chat Best PracticesWould appreciate feedback regarding Live Chat best practices. We're building basic training for our new Chat agents and would like to compl… Started by Susan Rich in Tech Services |
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Mar 22 Reply by Amanda Reth |
Weekend Professional Services CoverageWe have recently had a rash of weekend PS needs for urgent non break-fix issues (those that our Customer Care handles) along with incident… Started by Scott Lerner in Tech Services |
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Mar 14 Reply by Jeff Gray |
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