TSIA Support Services Webcast —Sponsored by Citrix Online: Leveraging Social Media as a Support Channel

TSIA Support Services Webcast —Sponsored by Citrix Online

Social media are fast-tracking to becoming important channels for customer support. In fact, recent data suggests that 36 percent of companies already embrace Twitter as a method for starting conversations with customers.

Join us for an interactive webcast to hear John Ragsdale, VP of technology research at Technology Services Industry Association (TSIA), share the advantages and risks of embracing social media for support, as well as data from TSIA’s social media survey.

Attend this informative webcast to learn:

• Why 36 percent of companies already embrace Twitter as a method for supporting customers
• How to move customer conversations from social media channels to assisted support processes and tools
• The business process of emerging social media
• And more…

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