TSIA On-Demand Webcast: Using Social Networks and Knowledge to Deliver a Better Customer Experience —A Case Study from T-Mobile

Sponsored by InQuira: This webcast was produced on February 25, 2010. Listen on-demand now.

In this informative and powerful one-hour webinar, we looked at the success achieved by T-Mobile in boosting their online satisfaction ratings through dedicated efforts to improve the web self-service experience for their customers in the United Kingdom.

During this informative webcast we discussed:

• The strategies, tools, and processes that have proven most effective for T-Mobile.
  
• How the use of discussion forums and the adoption of customer-generated help underscore customer loyalty.
  
• How a well-managed customer forum site can reduce service calls into the contact center, improve first channel resolution and increase e-mail deflection.

• < Previous Event
• Next Event >

Comment