April 12, 2012 at 11am to April 12, 2013 at 11:45pm – online TSIA Webcast Sponsored by Consona Register Now It makes sense that putting knowledge at the fingertips of employees accelerates problem resolution, and we know that great self-service should deflect… Organized by Stacy Randolph | Type: webcast
April 19, 2012 at 10am to April 19, 2013 at 10am – online TSIA Webcast Sponsored by Moxie Software Register Now Your customers are increasingly online and demand responses in real time — often via their mobile devices and social media. With 70% of online co… Organized by Stacy Randolph | Type: webcast
May 17, 2012 at 8am to May 17, 2013 at 11:45pm – online Service organizations are under increased pressure to generate incremental revenue, and enterprise support teams are now realizing they must borrow from consumer industries and master the introductio… Organized by Stacy Randolph | Type: webcast
June 26, 2012 at 8am to June 26, 2013 at 11:45pm – online Register Now TSIA Webcast Sponsored by Compuware Presenters for this webcast are Bo Di Muccio, VP, Professional Services, TSIA; and Greg Davidson, Changepoint. The last few years have not been eas… Organized by Stacy Randolph | Type: webcast
June 28, 2012 at 11am to June 28, 2013 at 11:45pm – online TSIA Webcast Sponsored by Igloo Software Register Now Online community adoption is widespread. More than 75% of TSIA members have heavily invested in social technologies to enable ideation, discussio… Organized by Stacy Randolph | Type: webcast
July 12, 2012 at 11am to July 12, 2013 at 11:45pm – online TSIA Webcast Sponsored by KANA Software Register Now Customers come to your websites to discover and evaluate your products, for initial and add-on purchases, and for product support. Knowledge manag… Organized by Stacy Randolph | Type: webcast
July 26, 2012 at 9am to July 26, 2013 at 9am – online TSIA Webcast Sponsored by LogMeIn Register Now In today’s competitive environment, customers are more empowered than ever. Organizations are realizing they must focus on customer satisfaction to diff… Organized by Stacy Randolph | Type: webcast
August 23, 2012 at 10am to August 23, 2013 at 11:45pm – Online TSIA Webcast Sponsored by ServiceMax Register Now The customer is king, and you'd do anything to keep them happy and loyal. So when something breaks, you want your techs on it immediately -- who care… Organized by Stacy Randolph | Type: webcast
September 13, 2012 at 11am to September 13, 2013 at 12pm – Online TSIA Webcast Sponsored by Aptean (Formerly Consona) Register Now When your customers or support agents encounter issues, they need resolutions. But a resolution isn’t just answering a query by serv… Organized by Stacy Randolph | Type: webcast
September 27, 2012 at 9am to September 27, 2013 at 12am – online TSIA Webcast Sponsored by SYKES Enterprises Register Now Customer interactions often fail to satisfy all stakeholders – customer, user, agent, engineer and business owner – because they take too long… Organized by Stacy Randolph | Type: webcast
October 11, 2012 at 8am to October 11, 2013 at 11:45pm – online TSIA On-Demand Webcast Sponsored by ServiceSource Register Now Presenters for this webcast are JB Wood, President and CEO of TSIA, and from ServiceSource, Ashley Stirrup, Senior Vice President, Solut… Organized by Stacy Randolph | Type: webcast
October 25, 2012 at 11am to October 25, 2013 at 11:30pm – online TSIA Webcast Sponsored by Verint Register Now Quality assurance, a foundation of any contact center, has mainly focused on telephone calls. Today, we have to consider other emerging channels such as… Organized by Stacy Randolph | Type: webcast
November 8, 2012 at 9am to November 8, 2013 at 11:45pm – online TSIA Webcast Sponsored by LogMeIn Register Now Today’s customers are seeking support through a wide range of communication channels and devices, making it even more difficult for service organization… Organized by Stacy Randolph | Type: webcast
December 6, 2012 at 9am to December 6, 2013 at 11:45pm – online TSIA Webcast Sponsored by LogMeIn Register Now It is no secret that companies must view their service and support organization as a strategic enabler that creates loyal customers and boosts customer… Organized by Stacy Randolph | Type: webcast
January 17, 2013 at 11am to January 17, 2014 at 11:45pm – Online TSIA On-Demand Webcast Sponsored by RightAnswers Register Now Today's customer service organizations are struggling with a number of challenges including high agent turnover rates, budget cuts and in… Organized by Stacy Randolph | Type: webcast
January 31, 2013 at 9am to January 31, 2014 at 11:45pm – Online TSIA Webcast Sponsored by Astea International Register Now Due to this difficult economy, almost all companies are operating under tight budget restrictions, and the mandate to accomplish more with f… Organized by Stacy Randolph | Type: webcast
February 14, 2013 at 10am to February 14, 2014 at 11:45pm – Online TSIA Webinar Sponsored by ServiceMax Register Now Social is a hot topic in technology circles and everyone's telling you to jump on the bandwagon-- but you're in service, and it's CUSTOMERS you care… Organized by Stacy Randolph | Type: webcast
February 28, 2013 at 9am to February 28, 2014 at 11:45pm – Online TSIA Webinar Sponsored by LogMeIn Register Now The shift toward cloud computing and intuitive business software and hardware has created a competitive environment for the tech industry that relies on… Organized by Stacy Randolph | Type: webinar, webcast
March 21, 2013 at 9am to March 21, 2014 at 11:45pm – Online TSIA Webinar Sponsored by LogMeIn Register Now With 80% of revenues coming from existing customers it is imperative for service organizations to focus on improving customer loyalty. But in order to o… Organized by Stacy Randolph | Type: webinar, webcast
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