Featured Events

All Events (5)

TSIA On-Demand Webcast: The Economics of Customer Service Excellence: Critical Improvements for Tier 1 and First Contact Resolution

February 18, 2010 to November 19, 2010 – Online This webcast is available for on-demand viewing until November 2010. Listen to this on-demand TSIA Webcast sponsored by Neocase and learn how: To improve productivity and efficiency within the mul… Organized by Stacy Randolph | Type: on-demand, webcast, neocase, tsia, support, services

TSIA On-Demand Webcast: Using Social Networks and Knowledge to Deliver a Better Customer Experience —A Case Study from T-Mobile

February 25, 2010 to March 1, 2011 – Online Sponsored by InQuira: This webcast was produced on February 25, 2010. Listen on-demand now. In this informative and powerful one-hour webinar, we looked at the success achieved by T-Mobile in boosti… Organized by Stacy Randolph | Type: tsia, support, services, on-demand webcast

TSIA Support Services Webcast —Sponsored by Citrix Online: Leveraging Social Media as a Support Channel

March 18, 2010 from 11am to 12pm – Online TSIA Support Services Webcast —Sponsored by Citrix Online Social media are fast-tracking to becoming important channels for customer support. In fact, recent data suggests that 36 percent of compani… Organized by Stacy Randolph | Type: webcast

Featured TSIA Speakers: Metrics that Wow! How Coremetrics Became the Customer Service Model of Success

March 30, 2010 from 11am to 12pm – Online Parature Webcast with Guest Speaker, John Ragsdale, VP of Technology Research, TSIA A customer-centric culture has never been more important to organizations than it is today and the most successful… Organized by Stacy Randolph | Type: webcast, parature, john ragsdale

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