Featured Events
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How Mature Is Your Service Revenue Business?
June 7, 2012 from 8am to 9am
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Key PS Performance Metrics for the UK
June 26, 2012 from 8am to 9am
Upcoming Events (17)
May 9Monday
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Beyond NPS*: Using the Secure Customer Index* to Measure Customer Advocacy
May 9, 2011 at 1pm to June 11, 2012 at 11:45pm – online Register Now to View the On-Demand Net Promoter Score (NPS)® is a simple, easy to understand metric and has been shown to have a strong correlation to financial growth in most industries. However,… Organized by Stacy Randolph | Type: webcast
May 19Thursday
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On-Demand--More Reasons You Love to Hate Your Knowledgebase: Keeping the Spark Alive
May 19, 2011 at 11am to May 31, 2012 at 12pm – Online Register Now Last year we presented four ways to mend a broken relationship with your knowledge assets, including strategies for putting knowledge at the center of your service and support initiative… Organized by Stacy Randolph | Type: webcast
July 14Thursday
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On-Demand - Take Your Service Operation from OK to Very Good: Best Practices in Business Process Mapping
July 14, 2011 at 9am to July 31, 2012 at 9:30am – Online TSIA Webcast Sponsored by CSDP (Customer Service Delivery Platform) Register Now Many organizations struggle with a lackluster service organization and want to take it to the next level, but are un… Organized by Stacy Randolph | Type: webcast
September 22Thursday
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On-Demand: How Leading Companies Power Customer Service with Insight Through the Confluence of Enterprise Search 2.0, Knowledge Management and Customer Experience Management
September 22, 2011 at 9am to September 22, 2012 at 9am – Online TSIA Webcast Sponsored by Coveo—Register Now The primary currency of customer support is time. When agents, executives and customers don’t have the right information when they need it, resolution tim… Organized by Stacy Randolph | Type: webcast
October 6Thursday
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On-Demand: Serving Customers through Social Channels - Looking Beyond the Hype
October 6, 2011 at 8am to October 6, 2012 at 8am – online TSIA Webcast Sponsored by Sykes Enterprises Access the webcast on-demand registration page and download the PDF of the presentation now. The Social Media and Web Communities hype peaked in 2010, with… Organized by Stacy Randolph | Type: webcast
October 13Thursday
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On-Demand: Can’t We Just Use SharePoint? A Knowledge Manager’s Guide to Productive Conversations with IT
October 13, 2011 at 11am to October 12, 2012 at 12pm – online TSIA Webcast Sponsored by Consona Register Now It’s the suggestion that anyone proposing a knowledge management initiative fears most. After presenting requirements for a KM tool, almost inevitably s… Organized by Stacy Randolph | Type: webcast
October 20Thursday
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On-Demand: Marketing & Selling Services - Are You Doing Enough?
October 20, 2011 at 9am to October 20, 2012 at 9am – online TSIA Field Service Webcast Sponsored by ServiceMax Register Now Marketing and Sales departments are experts in positioning and selling products. But what about Service organizations? Usually they'r… Organized by Stacy Randolph | Type: webcast, field service
November 17Thursday
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On-Demand: Next Generation Service Revenue Performance Cloud
November 17, 2011 at 9am to November 17, 2012 at 9am – online TSIA Webcast Sponsored by ServiceSource Register Now Maintenance, support, and subscription revenue streams are increasingly the lifeblood driving growth and profitability of technology-based fir… Organized by Stacy Randolph | Type: webcast, support service, service revenue, enterprise technology
December 15Thursday
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On-Demand: Optimize and Control Your Mobile Workforce
December 15, 2011 at 9am to December 15, 2012 at 9am – online TSIA Webcast Sponsored by Astea International Register to View On-Demand Recording and Download Presentation Now Today, with TSIA data showing a field service visit costs over $1000, organizations ar… Organized by Stacy Randolph | Type: webcast, field service, support service
January 19Thursday
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On-Demand: Ensure Brand Loyalty, Delight Your Customer Every Time
January 19, 2012 at 10am to January 19, 2013 at 10am – online TSIA Webcast Sponsored by ServiceMax Register Now Presenters: John Ragsdale, VP, Technology Research, TSIA Stacey Epstein, VP, Marketing, ServiceMax Event Summary: Too often field service is seen as… Organized by Stacy Randolph | Type: webcast, field service
© 2012 Created by Shawn Santos.
