Technology Services Forum

Members

  • David Canelis
  • Anne-Marie Bitman
  • Valerie Steinbrugge
  • Jean Pommier
  • Thomas E. Lah
  • Rachel Braynin
  • Nicole Schwarz
  • Jay Moorman
  • Brian Daniell
  • DltkChristine
  • John Ragsdale
  • Tom Fuhriman
  • Charlie Isaacs
  • Jillian Macau
  • Wilhelm Taurel
  • chris palomino
  • Jennifer Borders
  • Paul Gump
  • Christoph Goldenstern
  • Jorge Delgadillo

Technology Services Forum

About

Brought to you by Technology Services Industry Association (TSIA), Technology Services Forum (TSF) was created to enable collaboration and networking opportunities the IT services space.

What to Expect

After joining TSF, you can ask & answer questions in the discussion forum, join or start a specific group or Community of Interest, check out upcoming events or browse the member directory for networking opportunities. Finally, it's important to know that you can modify your email settings and site preferences at any time.

Getting Started

- Understand the guidelines
- Learn more in the overview section

TSIA Twitter Stream

 

Forum

Jorge Delgadillo

Managing 'Customer Experience' via Technical Writing 2 Replies

Started by Jorge Delgadillo. Last reply by Jorge Delgadillo Mar 15.

David Canelis

Renewals & Customer Success - Does a combo team with this charter work? 2 Replies

Started by David Canelis. Last reply by David Canelis Mar 11.

George Crow

Certifying or Qualifying Support Contacts 2 Replies

Started by George Crow. Last reply by David Canelis Mar 6.

Susan Rich

Live Chat Best Practices 14 Replies

Started by Susan Rich. Last reply by Susan Rich Mar 4.

Peggy Carlaw

Creating Customer Communities 3 Replies

Started by Peggy Carlaw. Last reply by Jody Pellerin Mar 2.

Events

March 18

Thursday

March 25

Thursday

March 30

Tuesday

 
 

Latest Activity

David Canelis was featured
1 hour ago
Shawn Santos added a note
You're here because you're looking for answers to your technology services questions. Right? Good news -- Tech Services Forum was established to help you do just that. Here are some simple steps that you can take to increase your likelihood of getti…
6 hours ago
Lauren Hall-Stigerts and Murali Nayak joined Technology Services Forum
yesterday
Haim, Thank you for your comments. I concur, "everyone of the content classes..., is part of the customer experience". Beyond understanding their interests and writing to that...., I'm interested in learning, how many Customer Support Professional…
on Monday
Jorge - it is difficult to understand what you are after. Every one of the content classes you list is part of the customer experience, either in existence or in absence, so the better they address your customers' needs the better their experience w…
on Sunday
Partha Kamal and Andrew Priest joined Technology Services Forum
on Sunday
David Canelis might attend Stacy Randolph's event
March 30, 2010 from 11am to 12pm
Parature Webcast with Guest Speaker, John Ragsdale, VP of Technology Research, TSIA A customer-centric culture has never been more important to organizations than it is today and the most successful customer service organizations have realized the…
on Friday
Haim, Thanks for the reply and excellent question. In fact, it is one of the key questions I am wrestling with. The logic you state is spot on. My only concern is the difference in tone of the conversation with a customer success role when the dial…
March 11

Notes

Overview & Getting Started

Created by Shawn Santos Mar 6, 2009 at 10:30am. Last updated by Shawn Santos Nov. 30, 2009.

 

© 2010   Created by Shawn Santos

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