How to Get Started
After joining the online community, you can ask & answer questions in the discussion forum, join or start a specific group or Community of Interest, check out upcoming events or browse the member directory for networking opportunities. Lastly, take a moment to learn how to ask great questions, and remember that you can modify your email settings and site preferences at any time.
COIs
Forum
Who owns CSAT?
Started by Jennie Leigh in Tech Services. Last reply by Jennie Leigh May 9. 4 Replies 0 Likes
Call Center Performance Monitoring - looking for Company who provides management service
Started by Donal Crotty in Tech Services. Last reply by Andy Rutherford May 8. 2 Replies 0 Likes
Training Professionals Titles
Started by Osnat Benari in Tech Services. Last reply by Jennifer Mitchell Apr 1. 7 Replies 0 Likes
What's best to measure actual days to resolve or CSAT against resolution timeliness?
Started by Kevin Snapes in Tech Services Feb 20. 0 Replies 0 Likes
White paper "3 Ways to Kickstart Your Performance Support Initiatives"
Started by Rob Viguurs in Tech Services Feb 1. 0 Replies 1 Like
Support through social channles
Started by Asaf Tannenbaum in Tech Services. Last reply by Dmitry Min Dec 5, 2012. 1 Reply 0 Likes
CSAT difference btween remote support and Onsite support
Started by Lee Stephen in Tech Services. Last reply by Lee Stephen Nov 12, 2012. 2 Replies 0 Likes
Atlassian is looking for a Regional Support Manager
Started by Michelle Delcambre in Tech Services Oct 24, 2012. 0 Replies 0 Likes
Managing sensitive customer data
Started by Srivatsan Vaiyakarnam in Tech Services. Last reply by Jerimy Carroll Oct 10, 2012. 3 Replies 0 Likes
How do you track Support Cases that you can't resolve?
Started by Nora Chen in Tech Services. Last reply by Jerimy Carroll Oct 10, 2012. 3 Replies 1 Like
Latest Activity
Stacy Randolph updated an event[ON-DEMAND] The ROI of Social Support with Customer Community: Maximize and Measure, Case Studies From The Field at online
May 16, 2013 at 10am to May 16, 2014 at 11:45pm
Stacy Randolph's event was featured[LIVE WEBINAR] The Chasm is Crossed: Use Virtual Contact Center to Support Customers at online
May 23, 2013 from 9am to 10am
Notes
Overview & Getting Started
Created by TSIA Administrator Mar 6, 2009 at 10:30am. Last updated by Stacy Randolph Nov 5, 2012.
© 2013 Created by TSIA Administrator.
